Terms of Service

Last Updated: 2026-03-22

Last Updated: Mar 22, 2026

1. Acceptance of Terms

By using the SOULCARD service, you agree to these Terms of Service. If you do not agree to these terms, you may not use the service.

These terms establish the basic matters regarding rights, obligations, and responsibilities between members and SOULCARD, as well as service usage conditions and procedures.

For detailed information about the protection of your personal data, please refer to our separate Privacy Policy.

2. Service Availability Restrictions

This service is NOT available in the People's Republic of China (excluding Hong Kong SAR and Macao SAR) and the Russian Federation due to local laws and data regulations.

Access and use of the service from within these territories is prohibited. Users who circumvent these restrictions through VPNs or other technical means assume all legal responsibility arising from such access.

3. Company Information

4. Service Definition

SOULCARD is a mobile application that provides various fortune-telling services including Saju, Tarot, and Astrology.

Services provided:

• Tarot card reading (Single, Three-card, Celtic Cross)
• Four Pillars (Saju) analysis
• Astrology charts
• Daily fortune
• Compatibility analysis
• Tojeong Divination
• I Ching (Yuk Hyo) divination
• Numerology (Korean name, Western)
• Chinese Zodiac fortune
• MBTI personality analysis
• Psychology analysis
• Decision Helper
• Wish Stone feature

5. Registration and Accounts

You must provide accurate information when registering. Providing false information may result in service restrictions.

• Only those 14 years or older (or the minimum age for digital services as required by the laws of your country of residence) may register
• Account information may only be used by the account holder
• Members are responsible for password management

Account Deletion

• Members may request account deletion at any time through in-app settings (Settings > Account > Delete Account) or by contacting support@soulcard.app.
• Personal data is retained for 30 days after the deletion request, after which it is permanently destroyed. Data that must be retained under applicable law (e.g., payment records for 5 years) is excluded from immediate deletion.
• Re-registration using the same account credentials may be restricted for a period following deletion.
• All digital currency (crystals, diamonds) remaining in the account is permanently forfeited upon account deletion and cannot be recovered.

6. Service Usage

• The service is available 24 hours a day, 7 days a week in principle.
• The service may be temporarily unavailable due to:
  • Scheduled maintenance (announced in advance via in-app notice)
  • Network or server issues
  • Force majeure events (natural disasters, government orders, etc.)
• Data communication charges incurred while using the service are the member's responsibility and are billed according to the member's mobile carrier or internet service provider rates.

7. Payment and Refunds

Paid services are processed through in-app purchases via the Apple App Store or Google Play.

Refund Policy

Digital content such as crystals and diamonds provided by this service are made available immediately upon purchase. Due to the nature of digital goods, refunds are restricted in accordance with applicable consumer protection laws.

• Crystals/Diamonds: Credited to your account immediately upon purchase; non-refundable due to the nature of digital goods
• Used currency: Non-refundable
• Subscriptions: When canceled during the subscription period, the subscription will not renew from the next billing date, and you may continue using the service until the end of the current period

Virtual Currency

• Crystals and diamonds are digital goods intended solely for use within the SOULCARD service and are NOT legal tender or currency of any kind.
• Virtual currency cannot be transferred, exchanged, sold, gifted to other users, or converted to cash under any circumstances.
• The value and exchange rate of virtual currency for services is determined solely by the company's service terms and may be adjusted at the company's discretion with prior notice.
• All virtual currency is permanently forfeited upon account deletion or service termination and cannot be recovered or refunded.

Refund Requests

• App Store purchases: Request a refund through Apple Support (reportaproblem.apple.com)
• Google Play purchases: Request a refund through Google Play Help Center
• Other inquiries: support@soulcard.app

Actual refund processing is subject to the refund policies of Apple App Store and Google Play, which take precedence.

8. Intellectual Property

• All content within the SOULCARD service, including but not limited to text, images, graphics, design elements, logos, icons, software, source code, analysis algorithms, and generated analysis results, is the property of the company and is protected by applicable intellectual property laws.
• Members may use service content for personal, non-commercial purposes only.
• Reproduction, modification, distribution, public display, sale, or creation of derivative works based on service content is strictly prohibited without the company's prior written consent.
• Fortune reading results generated for members may be saved and shared for personal purposes. However, commercial use of such results, including but not limited to reselling, publishing, or using them to provide professional services, is prohibited.

9. Prohibited Activities

The following activities are prohibited:

• Unauthorized use of others' accounts
• Hacking or abusing the service
• Posting inappropriate content
• Actions that harm others
• Unauthorized commercial use
• Use of automated means (bots, crawlers, scripts, or similar tools) to access or scrape the service
• Promoting or facilitating gambling activities through the service
• Reselling or repackaging fortune results as professional advice, consultation, or counseling services
• Using another person's birth information without their knowledge or consent
• Circumventing or attempting to circumvent any technical protection measures of the service
• Intentionally transmitting viruses, malware, or other harmful code

10. Account Restrictions and Suspension

The company may restrict or suspend a member's account in the following cases:

• Violation of these Terms of Service
• Engagement in prohibited activities listed in Section 9
• Activities that disrupt service operation or harm other members

Enforcement Process

Restrictions are applied progressively based on severity:

1. Warning: Written notice of the violation via email or in-app notification
2. Temporary Restriction: Suspension of service access for a defined period (7 to 30 days)
3. Permanent Suspension: Permanent termination of the account for repeated or severe violations

Appeals

• Members may appeal account restrictions by contacting support@soulcard.app with details of the case.
• Appeals will be reviewed and a response provided within 14 business days.
• During the appeal review period, existing restrictions remain in effect.

11. Service Modifications and Discontinuation

Service Changes

• The company may modify, add, or remove service features to improve service quality.
• Significant changes will be announced via in-app notice at least 7 days prior to implementation.

Service Discontinuation

• In the event of full service discontinuation, the company will provide at least 30 days advance notice via in-app notification and email to registered members.
• In cases of emergency (e.g., severe security breach, court order), the service may be suspended immediately with notice provided as soon as reasonably practicable thereafter.
• Upon service discontinuation, compensation for unused purchased virtual currency will be provided in accordance with applicable consumer protection laws.

12. Disclaimer and Warranty

Fortune-telling services provided by SOULCARD are for entertainment and reference purposes only. Please consult qualified professionals for important decisions. All analysis results are based on traditional cultural and popular divination systems and are provided as reference content only. They are not scientific predictions.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOULCARD SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Warranty Disclaimer

SOULCARD provides the service on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to:

• Uninterrupted or error-free operation of the service
• Accuracy, reliability, or completeness of fortune analysis results
• Fitness for a particular purpose or suitability for specific decisions
• Non-infringement of third-party rights

Limitation Exceptions

The company shall not be held liable for damages arising from:

• The member's own fault or negligence
• Force majeure events (natural disasters, war, epidemics, government actions, etc.)
• Issues caused by third-party services (payment processors, cloud providers, etc.)
• Service disruptions resulting from government or regulatory orders

13. Limitation of Liability

• The company's total cumulative liability for all claims arising out of or related to the service shall not exceed the total amount paid by the member to the company in the 12 months immediately preceding the incident giving rise to the claim.
• This limitation of liability does not apply to damages resulting from the company's willful misconduct or gross negligence.
• In no event shall the company be liable for any loss of profits, data, goodwill, or other intangible losses, even if the company has been advised of the possibility of such damages.

14. Dispute Resolution

Governing Law

These terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the Republic of Korea. However, if mandatory consumer protection laws of your country of residence exist, those laws shall take precedence.

Resolution Process

1. Good Faith Negotiation: The parties shall first attempt to resolve any dispute through good faith negotiation by contacting support@soulcard.app.
2. Competent Court: If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to the competent court as determined by the Civil Procedure Act of the Republic of Korea. However, if the laws of your country of residence guarantee jurisdiction of local courts, those laws shall apply.
3. Alternative Dispute Resolution: Members may also seek resolution through the dispute resolution bodies applicable to their region of residence, as described below.

Regional Dispute Resolution

South Korea: Korea Internet & Security Agency (KISA) e-commerce dispute resolution service (https://www.ecmc.or.kr) or the Fair Trade Commission's consumer dispute resolution standards.

EU/EEA Residents: You may submit a dispute through the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. You may also contact your local consumer protection agency or data protection supervisory authority.

Japan: You may seek consultation and mediation through the National Consumer Affairs Center (https://www.kokusen.go.jp) or your local Consumer Affairs Center.

United States: You may file a complaint with the Federal Trade Commission (FTC, https://www.ftc.gov) or your state's consumer protection agency. California residents may also contact the California Department of Justice, Office of the Attorney General.

Other Regions: You may use the consumer protection or dispute resolution bodies available in your country of residence. For all dispute-related inquiries, please contact support@soulcard.app.

15. Changes to Terms

These terms may be changed as needed, and changes will be announced through in-app notifications.

• For general changes, at least 7 days advance notice will be provided before the effective date.
• For changes that are materially adverse to members' rights (e.g., increased obligations, reduced benefits), at least 30 days advance notice will be provided via both in-app notification and email to registered accounts.
• Continued use of the service after the effective date of the changed terms constitutes deemed acceptance of the revised terms.
• If you do not agree to the changed terms, you may discontinue using the service and request account deletion.

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Contact: support@soulcard.app